About Consultants Choice Clinic

A new private medical clinic based in Stockton-On-Tees. Consultants Choice Clinic (CCC) offer out-patient appointments for different specialties, including Orthopaedics, Spinal, gynaecology, urology, general surgery, plastic surgery.

Whether you are paying for your own care, going through medical insurance or you have received an NHS referral, the CCC team are able to provide excellent medical care.

New business and new requirements

In the earlier months CCC were using Express Scribe – A competitor digital dictation software. However, as business grew, they quickly realised that it didn’t meet their needs.

“Express Scribe was fine for the few letters I was doing but then when clinic opened, we needed a better and more robust system.” – Sarah Harris, Administration Team Leader

Sarah approached long-time speech technology experts, VoicePower Ltd in order to find a new workflow solution. VoicePower setup a consultation meeting with their Professional Services Manager, Paul Vincent, and the admin team at CCC and discussed their requirements.

CCC have a number of private consultants that all have different patient letter templates. It was this key factor that led Paul to recommend Amplify+® – A new hybrid dictation and speech recognition software.

Leading the way with Amplify+®

Amplify+® is a digital dictation solution that provides an AI speech recognition feature built within. This means that when a consultant dictates, they can either send the file as normal audio or Speech recognised text – Something that was really important to them.

Key Amplify+® benefits:

• Dictate into a mobile phone app or at your desk.
• No need to punctuate or structure your dictation. The AI will include this for you.
• Accurate speech recognition.
• Template management. Individual templates, so the letter is complete and can be distributed quickly.
• Advanced workflow – enable author approval. This means the consultant can check and approve work on the go from their mobile device.
• Quick, easy and accurate to use.
• Minimises secretarial typing loads.

Thanks to these benefits, the consultants are able to dictate using their mobile phone from anywhere. They have the option of sending the file to themselves or to a typing team which is then typed or automatically transcribed via AI speech recognition and presented within a clinic letter.

The verdict

After learning about Amplify+® and discussing it’s suitability with Paul, CCC decided to go ahead.

“After an initial start-up period with a few niggly problems, which Paul was amazing with helping me resolve, things are now flowing very nicely, and I feel that this has been a big success.” – Sarah Harris, Administration Team Leader.

Sharing her experience using the system, Sarah says:

“Amplify+® is a fairly easy system to use and minimal training was needed but the training given was good.” – Sarah Harris, Administration Team Leader.

Also happy with his new workflow is Dr Craig White:

“The system is very easy to use. It doesn’t matter where I need to dictate a patient record, it’s always in my pocket. My notes are always accurate and immediately forwarded to the people that need it. The voice recognition is very accurate. I very rarely get asked corrections from my secretary. Amplify+® is the best and most customizable digital dictation system I’ve used so far.” – Dr Craig White, Orthopaedic Consultant.

The difference between failure and success

The correct support, of course! VoicePower clients are well aware that trying to save costs on services such as training and technical support often leads to a decrease in the uptake or success of the software.

CCC too appreciated the importance of expert guidance and opted for e-learning and remote drop-in sessions via MS Teams for the consultants and the typing team.

“Paul has been amazing, helping me through the transition period, nothing was ever too much trouble, and he was only ever a phone call/ teams meeting away. He resolved all my problems quickly and effectively, keeping me updated along the way.” – Sarah Harris, Administration Team Leader.

Acknowledging the importance of professional helps, Sarah shares:

“I cannot fault Paul and his service support throughout this. I am very happy with the service provided and also the product. No complaints at all.” – Sarah Harris, Administration Team Leader.

Download the full testimonial from Consultants Choice Clinic here.