< Back to Client Stories

Medical Speech Recognition is a Good Investment For East Parade Surgery

The team at East Parade Surgery wanted to reduce the workload of the doctors and find a better way to capture their documentation and be more efficient. That’s when Dragon Medical came along…

  • Based in Harrogate, North Yorkshire.
  • 1 site consisting of 20 employees.
  • 7,800 patients.
  • In practice for over 50 years.
  • Reduce the workload of the doctors.
  • Improve the efficiency of the practice as a whole.
  • Find a better way to make consultation notes, and detailed referrals, produce reports and letters and process the hundreds of documents, results and enquiries.
  • Dragon speech recognition is now used to create notes, record clinical consultations and email communication.
  • The team confirms that Dragon Medical Speech Recognition was a good investment for the practice.
  • Improved quality of life for GPs.

Life Before Dragon Medical Speech Recognition

East Parade Surgery used traditional dictation methods around ten years ago. The team stopped using this solution in 2011 and went back to manual typing of consultations, letters and reports.

However, they wanted to find something to improve the productivity of the whole team, not just the ones who could type well!

“We’re always looking for ways to reduce our GP’s workloads and to be more efficient.” – Elaine Turner, Practice Management.


Finding Their VoicePower

East Parade Surgery decided to reach out to The Speech Recognition People and training experts: VoicePower Ltd.

After assessing their workflow system and discussing the needs and objectives of the practice, VoicePower recommended Dragon Medical speech recognition solution.

With an inbuilt medical vocabulary and compatibility with the SystmOne EPR System, this version is the perfect fit for East Parade Surgery.

Dragon Medical combines more than sixty medical speciality and subspecialty vocabularies with acoustic models based on the unique way clinicians speak. When users are trained correctly, medical professionals can save up to an hour per day and create documentation three times faster than if they were typing.


Doctors in Training

All 6 of the GPs at the surgery are now using Dragon Medical speech recognition and opted into the VoicePower training to ensure they got off to the best start.

“The sessions were helpful, and the trainers understood the GP’s needs to a good level.” – Elaine Turner, Practice Management.

The training sessions are key to maximising investment and improving productivity. They are specially tailored to each user and designed to equip staff with the knowledge to achieve their objectives.

“The trainers were friendly, approachable and demonstrated how to use the software effectively.” – Elaine Turner, Practice Management.

But what impact has the solution and training had on East Parade Surgery? Let’s find out!


Medical Speech Recognition – The Outcome

The team are now fully up and running and using Dragon Medical speech recognition for all clinical consultations, writing referral letters, and detailed reports, and documenting phone consultations.

The software is also occasionally used for emails and non-clinical work.

“Dragon helps me when I have lots of letters and clinical notes to make. Dictation is quicker than typing and also makes a change from using the keyboard all day.”

Most importantly, the team have agreed that the quality of their clinical documentation has improved.

“Dragon Medical has reduced litigation risk as documents are clearer and the histories are more detailed; This offers us protection for the future.” – East Parade Surgery.

Furthermore, East Parade Surgery was glad to have VoicePower’s support team to turn to with any problems. The team said that the support was “readily available” and the support team were “quick to respond” to any technical issues or questions.

“The software has improved the quality of life of our GPs, it was a good investment for the practice.” – Elaine Turner, Practice Management.


Where Are They Now?

Having been using Dragon Medical for over three years now, Dr Dilley and the rest of the team are expert Dragon users and still enjoying the benefits of speech technology.

However, since VoicePower and East Parade Surgery (Mowbray Practice) began working together, a brand-new, cloud-based version of Dragon has been released: Dragon Medical One. Given how well the practice initially embraced speech recognition, VoicePower decided to set up Dr Dilley with a trial of Dragon Medical One so that he could compare/test the software to enable the Practice to decide if they would like to upgrade all of their users to the cloud solution.

“I had been made aware of a new software and particularly liked the certain elements that were advertised. I had a 1-1 online call with Matt demonstrating the simplicity of it and some of the changes. We agreed I would have a free trial of it to see the differences.” – Dr Dilley, GP

Dragon Medical One is Nuance Communication’s cloud-based medical speech recognition software. Unlike previous versions, Dragon Medical One allows for flexible use that isn’t restricted to one PC. Furthermore, it is licenced via an annual subscription which is appealing to medical sites as they have the option to renew every 12 months.

Most importantly, Nuance Dragon Medical One has an in-built medical vocabulary and incredible integration with patient record systems, such as SystmOne that Dr Dilley and his colleagues use.

“The swap was extremely simple with the software being set up by the VoicePower team.” – Dr Dilley, GP

With the upgrade complete, we left Dr Dilley to enjoy his new and improved dictation experience.


Dr Dilley’s Verdict on Dragon Medical One

Having used Dragon Medical One for a few weeks, it was time for us to check in and see what Dr Dilley thought of the upgrade in terms of technical features and improvements.

“The new version is much more accurate and recognises almost all of the medical words I have used. It is much quicker and simpler to use for dictation. The ability to just click on a link on your desktop to start the application is much faster.” – Dr Dilley, GP

In terms of how he uses the software throughout his working day, Dr Dilley explains: “I use it for all routine GP surgeries when seeing patients face to face to write notes, for most referrals, when writing within word documents and emails.”

“The biggest benefit is the speed and time it saves. I can touch type reasonably quickly but found Dragon both speeds up my workloads but also reduced repetitive strain from typing.” – Dr Dilley, GP

What’s more, Dr Dilley confirms: “My favourite thing about Dragon Medical One is the accuracy.”

As ever, VoicePower prides itself on supporting and advising its clients throughout their speech recognition journey and working with Dr Dilley was no different. Taking care of our long-standing customers is paramount, even if they have a solution that they’re happy with, we’re always thinking about how we can improve their workflow even further, and Dr Dilley’s upgrading to Dragon Medical One is a prime example of that.

“VoicePower’s support is 10/10 – excellent, always been fast to respond and flexible around meetings. Matt has been extremely supportive and helpful in setting up and showing me around the system.” – Dr Dilley, GP

Watch Dr Dilley use Dragon Medical One to complete patient consultation notes and a referral in just two minutes!

Give your staff the gift of speech recognition

Register Here