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Secretary shortage resolved and backlogs reduced at Thomson Hayton Winkley solicitors

Thomson Hayton Winkley are a soliciting organisation within the South Lakes area. With over 100 years worth of experience, they are a large business with an array of employees and clients to manage. Here is how VoicePower Ltd assisted them with this….

 

Site Profile:

  • Law firm established over 100 years ago
  • A total of five offices in the South Lakes area

 

Challenge:

  • A number of secretary’s due to retire soon
  • Slower turnaround time
  • Backlog of emails and letters

 

Results:

  • Overall efficiency of the company on the whole
  • Saved costs of replacing every single secretary due to retire
  • Quicker and more efficient turnaround time of letters and thus a reduction in backlog of work flow

 

Background

Founded in the 18th century, Thomson Hayton Winkley is one of the largest legal practice in the South Lakes area and is held in very high regard within the local area. Specialising in commercial & residential property, probate, employment, personal injury, family law and agricultural law, the company has a vast and extensive array of clients.

 

Joining the movement…

Hayton Winkley had been VoicePower customers for many years, and first tried our speech recognition in the 1990’s! The company initially decided against it and went on to expand their business in 2013 and became Thomson Hayton Winkley. During this time they widely embraced digital dictation, supplied, installed and supported by VoicePower.

More recently, Thomson Hayton Winkley are developing their business. However, their secretaries are due to retire soon, which could disrupt their administrative system. The legal professionals are also aware that the new and younger fee earners, that are joining them, tend to have more keyboard skills and therefore have less need of traditional secretarial support. They simply wanted to ‘future proof’ themselves so that in the future when secretaries retire they will not need to replace them. As Dragon speech recognition may allow the Fee Earners to work with less secretarial support.

It has been within the last year that Thomson Hayton Winkley were keen to take another look at speech recognition.

 

Expert advice

As existing loyal customers of VoicePower, Thomson Hayton Winkley met with us to explore the options available with speech recognition. VoicePower introduced the firm to Dragon Professional Group and provided them with secretarial Notifier software, and also the training and support package. Dragon Professional Group is ideal for multiple users within an organisation, and so Thomson Hayton Winkley were a fitting candidate for this version due to their multiple offices and employees.

 

The impact

Thomson Hayton Winkley claim that the Dragon speech recognition software and workflow system that we have implemented ‘makes us more efficient internally’. In reference to the manner in which the Fee Earners are able to dictate their own emails and other simple documents through Dragon, they affirm that this has contributed to a more resourceful and self-dependant service. Fee Earners are able to respond and carry out tasks independently, which has resulted in a quicker and generally improved service.

According to Thomson Hayton Winkley, the backlog which they previously referred to, has been significantly reduced. They put this improvement down to the fact that documents are now authorised by the Fee Earner when they have finished dictating, as they are correcting as they go with Dragon. Without Dragon Professional Group, this turnaround time would not have been possible to achieve, at least not without further expenses and employment of more members of staff.

 

Reliable service and training

Although the latest versions of Dragon are equipped to create a detailed voice profile, in which extensive training isn’t a necessity, VoicePower still firmly support the investment of time and practice with the software. Thomson Hayton Winkley appreciated this factor and claimed that ‘VoicePower’s implementation and support of the solution has been excellent’.

The company also highlighted that ‘VoicePower are very happy to work with our IT support company to organise and deploy the software’, which demonstrates the ongoing support that we provide with speech recognition software.

As a result, Thomson Hayton Winkley praise VoicePower’s ‘reliability’ and have committed to supplying speech recognition to a further 6 Fee Earners, with more planned in the next few months.

 

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