Our team of dedicated professionals are here to help you whenever you need it. We are trained to provide ongoing support and advice on all aspects of speech recognition and digital dictation solutions, so whatever the problem we feel confident we can help you solve it.
When you purchase speech technology solutions from VoicePower, you will receive the following support as part of our comprehensive service:
We're very pleased with the system that VoicePower installed – an extremely efficient solution
that provides incredible flexibility and cost savings.
Patrick McCutcheon - Head of Residential, Dacre, Son and Hartley
Technical support helpline
We can be in touch with you whenever you need us, on the telephone, via email or via a remote access tool through a secure internet connection
12 months free support
We offer you 12 months free support when you take our training services. If you feel that at the end of 12 months you are still in need of our support, we are happy to renew your contract further.
OUR COMPREHENSIVE SUPPORT INCLUDES
Support personnel and direct access to trainers where required
Guaranteed response times
Qualified technicians and trainers
Direct links to manufactures for escalated support requirements
Support when undertaking pilots of speech recognition
Various grades of support dependent upon requirements / size of organisation as we support individuals through to large corporates (i.e. Bronze, Silver and Gold)
To assist with post-training technical queries
Aim to resolve support queries quickly and efficiently over the telephone to minimise downtime and keep cost down.
With prior authorisation we can use remote access tools to resolve issues and to provide on-line training and guidance
Even if you haven’t purchased the solution from us we can help as we offer ad-hoc support packages too
We support on all the products we supply including:
support for Dragon speech recognition software
support for Olympus digital dictation
support for Philips digital dictation
support for Winscribe digital dictation
We can handle warranty returns and repairs with manufacturers
We can provide software assurance and the installation and configuration of upgrades when available
On-site visits for support are also available on an ad hoc basis when not covered by your support contract
Tel: 01423 870 476
3 Hornbeam Square South
Registered in England & Wales: 2821016