SPEECH RECOGNITION SOFTWARE SUPPORT
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Speech Recognition Software & Digital Dictation Support
If your speech recognition software or digital dictation product isn’t working as it should, our technical support team is here to help.
With our professional services, you can ring us with speech recognition or digital dictation issues; whether it’s an error message, a faulty action or something you just can’t put your finger on, give us a call!
“The support team are polite and always happy to help with any problems. Therefore, I have recommended and will continue to recommend VoicePower.”
David Bennet, Liverpool Civil Law.
What does our professional service include?
Support:
- Consultancy meetings to discuss user and department workflows
- 1st line support via remote connection, telephone, and email from Monday to Friday, 9am – 5pm
- Password reset and installation
- Refresher training every year on an individual or group basis
Account Management:
- Grant and revoke licenses as needed
- Account and profile management (via the NMC for Dragon users)
- Monthly statistics: Licenses and usage
- Quick tips and regular monthly emails
- Free quarterly support webinars covering a variety of topics
- Department manager audits on usage and licenses
- Workflow management for each new/existing department
This service is available on a variety of products, including:
- Nuance Dragon speech recognition
- Olympus digital dictation software and hardware
- Philips digital dictation software and hardware
- Winscribe digital dictation
- Plantronics Hardware
- VXi hardware
- TextHelp Read&Write
- ClaroRead
- Inspiration
“I just wanted to pass on my grateful thanks to Matt for his patience, professionalism and friendly manner. My support issue wasn’t straightforward and I was at the point of despair but he reassured me the matter would be solved and it was.”
Helen Brand – Bates, Wells & Braithwaite Solicitors
The Details
We have two options for clients wishing to have support on their products:
Pay As You Go
- Assistance as and when it’s needed
- An hourly rate
- Is carried out virtually via phone, email or a remote connection
Support Contract
Be safe in the knowledge that should something happen to your solution, VoicePower is at the end of the phone to assist and provide a remedy.
- Unlimited technical inquiries
- An annual rate
- Carried out virtually via phone, email or a remote connection
- Available only on our speech recognition and digital dictation solutions
“The technical support offered is second to none and immediate and prompt. Dragon has definitely improved my consultations and saved me time!”
Dr. Camphor, Heatherlands Medical Centre.
Check out our technical support blogs here:
If you are interested in hearing more about our technical assistance, please feel free to get in touch below or call our dedicated helpline on 01423 649 077.
Above all, we are happy to have a chat about your objectives and provide quotes.
