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The Royal Shrewsbury Hospital Cellular Pathology Department

The Cellular Pathology department at The Royal Shrewsbury Hospital, is a medium-sized department, particularly handling thousands of histology cases per year. Read below to learn about the struggles of the department and how VoicePower Ltd assisted them in overcoming them.

 

Site Profile:

  • A medium sized DGH Cellular Pathology department
  • Handling approx. 30,000 cases per year

 

Challenge:

  • Reducing the workload of secretaries
  • Improving turnaround times
  • Integrating software into pathology database/LIMS (Telepath)

 

Results:

  • A reduced amount of secretarial and administration duties
  • Dragon was installed and functioned successfully on Pathology database system LIMS
  • Free time available for more pressing matters

 


 

Background

The Royal Shrewsbury Hospital Cellular Pathology department is a medium sized DGH Cellular Pathology department. They handle approx. 30,000 histology cases per year, also with non-gene cytology work and coronial autopsies.

Furthermore, the Royal Shrewsbury Hospital became the main specialist center for acute surgery. Their new Surgical Assessment Unit, Surgical Short Stay Unit, and Ambulatory Care facilities make their service extensive. The hospital also provides a range of other services, including accident & emergency, outpatients, diagnostics, inpatient medical care, and critical care.

 

 

 

 

 

 

 

 

Expert technical support

The initial reservation that Shrewsbury Hospital had with going ahead with speech recognition software, was primary technical based. There were concerns regarding Dragon’s ability to integrate within the hospital’s existing system (Laboratory Information Management System).

Following a meeting with our manufacturer, Nuance, Shrewsbury Pathology Department recommended using VoicePower as a means of training and support. This included the technical support needing to align Dragon with the existing database.

Most noteworthy, VoicePower is proud to be an official Nuance Premier partner and has worked with them for over twenty years.

Compatibility between the two systems was achieved over several months; with several onsite visits, scripting, and remote support, providing a bespoke solution.

Furthermore, VoicePower also assisted the department in constructing a ‘report template’, in which the professionals were able to dictate straight into. The guidance was also provided by designing a reporting loop. Ultimately, this made it significantly easier for the pathologists to dictate as they were examining a specimen.

 

 

 

 

 

 

 

 

This means a hands-free dictation, in which the pathologist can record their findings and send them off to the relevant persons.

Additionally, the client also highlights the ongoing support that the department has received since installing the software. Ranging from email, phone calls, and remote sessions.

User-centered software

Shrewsbury Pathology Department is a prime example of the way in which VoicePower can tailor Dragon software to suit the needs of its user.

VoicePower’s software solutions were so successful that it was then rolled out to the other consultants with the help of onsite training visits. The hospital spoke of VoicePower highly, confirming that would ‘certainly recommend VoicePower to other departments’.

The Pathology department also commended the ‘friendly service’ of VoicePower. Also, ‘the technological know-how’ and ability to ‘adapt the software for our individual departmental needs’.

 

Dragon Medical speech recognition

With Dragon Medical, clinical letters can be dictated directly, up to three times faster than typing. This helps to meet targets to get discharge letters to patients within 24 hours.

With accurate reporting central to delivering optimised patient care, Dragon Medical’s accuracy rates of up to 99% ensure clear, accurate, and timely clinical letters.

 

 

 

 

 

 

 

 

To ensure consistent accuracy, Dragon Medical has been optimised for non-native speakers too. Importantly, it also includes new medical vocabularies cover almost 80 specialties and sub-specialties.

Distinct from non-medical speech recognition, Dragon Medical combines more than 60 medical specialty and sub-specialty vocabularies.

The technology uses acoustic models based on the unique way clinicians speak -audio, syntax, style, and structure – resulting in remarkable accuracy.  Dictate for real-time speech to text audio recordings to create clinical documentation.

 

See Dragon Medical in action at The Royal Shrewsbury Pathology department…

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