Nuance Dragon Medical One Saves Time for 50+ Surgeons | One Health Group
- One Health Group is a private healthcare organisation that provides free high quality NHS care for patients referred for treatment in Orthopaedics, Spine, General Surgery and Gynaecology.
- The organisation consists of 30 contracted employees and 70+ sub-contracted surgeons.
- Their focus is providing faster, local, expert care for patients who may otherwise have long waits for treatment.
- One Health Group were previously using voice recorders to capture their clinical documentation and emailing this over to be transcribed manually.
- A significant cost was being expended for both internal and external typists in order to keep up with demand.
- The turnaround time was multiple days, adding a significant delay from the end of a clinic to the information being sent to GPs.
- 51 surgeons are now using Dragon Medical One speech recognition software to capture their clinic notes.
- This new way of working has reduced One Health Group’s typing and admin costs, saved consultants time in clinic and reduced their backlog.
About One Health Group
One Health Group is a private healthcare organisation that provides NHS services for patients referred for treatment in Orthopaedics, Spine, General Surgery and Gynaecology.
Consisting of 30 contracted employees, 70+ sub-contracted surgeons, and over 30 outpatient clinics, One Health Group specialise in providing faster, local, expert care for patients who may otherwise have long waits for treatment.
One Health Group approached VoicePower Ltd in 2019, looking for a new way to create their clinical documentation. We caught up with IT Manager, Forrest Burgin and IT Support Technician, Thomas Allsopp to get their perspective on how speech recognition has impacted their organisation.
Transcription can’t meet reporting demand
Prior to working with VoicePower Ltd, One Health Group were using a more traditional method of dictaphones and transcription to capture their clinical documentation. The consultants would record their notes with a voice recorder and then email them to either in-house or outsourced transcriptionists for typing.
However, eventually the team realised that this workflow was flawed and not as efficient as it could be.
“Issues would be encountered with accents or proofing, and typists would have to go back to consultants to clarify points. Consultants were also having to manually transfer all dictations off the Dictaphones, adding additional admin”Thomas Allsopp, IT Support Technician
Furthermore, Thomas explained that notes and letters often had a turnaround time of multiple days, adding a significant delay from the end of a clinic to the information being sent to GPs.
It seems duplication wasn’t the only issue that the organisation experienced with dictation:
“A significant cost was being expended for both internal and external typists in order to keep up with demand.”Thomas Allsopp, IT Support Technician
It was for these reasons that One Health Group decided that it was time to look for a new documentation method, and that’s when they came across VoicePower Ltd.
As specialists in digital dictation and speech recognition workflows, and due to their wide range of experience within the NHS and other medical organisations, VoicePower Ltd were the perfect people for the job.
After a discovery meeting and discussions regarding what requirements their new solution needed to meet and what the team wanted it to achieve, VoicePower had the perfect solution in mind for One Health Group: Nuance Dragon Medical One.
Rolling out Dragon Medical One
Dragon Medical One is Nuance Communication’s cloud-based medical speech recognition software. Unlike previous versions, Dragon Medical One allows for flexible use that isn’t restricted to one PC. Furthermore, it is licenced via an annual subscription which is appealing to medical sites as they have the option to renew every 12 months.
Most importantly, Nuance Dragon Medical One has an in-built medical vocabulary, which VoicePower knew would be extremely beneficial for One Health Group frequently used Orthopaedic and Gynaecology terminology.
Dragon Medical One’s technology means that it in works real-time, meaning users can speak directly into their computer, using a noise cancelling microphone, and see the results instantaneously.
However, it’s not all unicorns and roses, people looking into any kind of new technology often have reservations, and One Health Group were no different.
“We did receive an initial pullback from surgeons not wishing to stray from traditional methods.”Thomas Allsopp, IT Support Technician
Thomas went on to explain that “users that were not familiar with such systems found Dragon to be cumbersome and were unhappy with the additional responsibility of correcting and formatting their own work.”
By means of explanation, Dragon learns voice patterns and the more it is used, the more accurate it becomes. However, if a misrecognition error does occur, users are encouraged to amend them on the spot using the “Correct [insert word]” command. Once corrected, Dragon retains this correction and will never make the same mistake again.
For One Health Group’s surgeons, who were used to transcription and the admin, corrections and proof-reading being done by someone else, using Dragon was always going to an adjustment.
It was during times like these that being supported through VoicePower’s technical support package and attending their personalised training was pivotal. Not only were the Dragon expert’s able to explain the process of correcting to the team, but they were also there to support them if any issues arose.
VoicePower being there through every step meant that the surgeons had the best possible chance of reducing the number of misrecognitions that appeared, but also gave them the knowledge and power to resolve quickly and efficiently.
Reduced admin costs and time saved in clinic!
We’ve heard about the journey, but what about the real reason you’re reading this page… The results!
Well, as it stands 51 of One Health Group’s surgeons are successfully using Nuance Dragon Medical One. With regards to some of the surgeon’s teething problems at the start of the roll-out, Thomas confirmed:
“Once the ‘teething’ period had ended, the users began to notice the numerous benefits to using DMO over traditional transcription; they became familiar with the time savings features (auto texts, instant dictation) and were happy with the solution.”Thomas Allsopp, IT Support Technician
Most importantly, the entire site has been able to identify multiple trackable return on investments since swapping typing for speech recognition:
“Dragon has reduced our typing and admin costs, saved consultants time in clinic, and resulted in more immediately available and auditable dictations. It has also eliminated the need for our clinical services team to proofread letters.”Thomas Allsopp, IT Support Technician
It’s evident that One Health Group are impressed with the software, with all users” have positively commented on the speed and accuracy of the speech recognition” but what about the journey as a whole?
When asked about the deployment process, IT Manager, Forrest Burgin explained:
“The transition from old to new was seamless, from a technical perspective, and the technical support is 10/10!”Forrest Burgin, IT Manager
Watch this short demonstration video here:
Unleash the power of speech
Speech recognition is a quick, efficient and generally better way to capture your clinical documentation, so if you’d like to see how Nuance Dragon Medical One could work for you, begin a free trial today!