Nuance Dragon Medical Boosts Accuracy at Practice Plus Group
- Provides GP services, private hospital treatment, urgent care and more.
- The Buckinghamshire site specialises in Diagnostic Imaging such as MRI, X-ray, Ultrasound and Echocardiography and process approximately 2,000 patients per year.
- The site was using PACS, medical imaging technology, which required free-hand typing for their clinical reports which led to typos and errors within their documentation.
- 7 of the employees at the Buckinghamshire site are using Nuance Dragon Medical speech recognition and the Nuance PowerMic to capture their documentation.
- The software has sped up reporting time and improved the accuracy of reporting.
About The Practice Plus Group
The Practice Plus Group is a team of specialised healthcare professionals, their breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of other services provided across the United Kingdom.
The Buckinghamshire practice, of which we will be speaking on in this testimonial, specialises in Diagnostic Imaging such as MRI, X-ray, Ultrasound and Echocardiography. With an established patient-base, they process approximately 2K patients every year.
In this case study, we are joined by Jeanette Jones, the Diagnostic Clinical Lead at Practice Plus Group Buckinghamshire, to discuss why they decided to implement Nuance Dragon Medical software across their site and the impact it had.
Time-consuming, typing and typos!
As with all of their clients, VoicePower took time with Practice Plus Group to understand what their current reporting method was at the time they enquired about speech recognition.
Not only does this provide an insight into why that site is interested in a new solution, but it also indicates what they want going forward in terms of choosing a new method.
It was at this point that Jeanette stated that the site was not using any form of documentation technology at that time, and that their doctors were capturing patient notes and such like by manual typing.
“We use the PACS system (medical imaging technology) across the group which requires freehand typing for clinical reports.”Jeanette Jones, Diagnostic Clinical Lead
In a recent survey conducted by Nuance Communications, 85% of respondents started that clinical documentation is a significant contributing factor to burnout, so it is no shock that the Buckinghamshire team wanted to ditch the typing for something more less time consuming and more efficient.
Furthermore, Jeanette highlighted the flaws in their previous typing process:
“Manual typing was timely and due to the pressures on them in terms of time and volume of patients, our doctor’s reports were open to errors.”Jeanette Jones, Diagnostic Clinical Lead
So, Practice Plus Group identified that they need to find a new workflow solution, but where to start? Well that is where VoicePower Ltd come in!
Whilst a key part of their role is to supply the software and relative equipment, the core part of their role is to advise businesses on the best option for them and to train and support them thereafter – and Practice Plus Group are no different!
Let’s find out how Jeanette and her team chose their new solution…
The way forward: Nuance Dragon Medical
We’ve established that the Buckinghamshire Practice Plus Group needed a new reporting solution, but how did they find the right one for them?
Well, when speaking to speech recognition experts, VoicePower Ltd, Jeanette and her team identified two main key points in terms of what they were looking for in their new technology:
A) A process that is much more time-efficient than physical typing and B) technology that can minimise the level of typing errors within their clinical documentation.
After reviewing how the group were doing things previously, and the goals they’d like to achieve, it became clear that Nuance Dragon Medical speech recognition would do exactly that.
Not only will Dragon Medical allow the doctors to speak right into their PACS software, seeing the words appear on the screen in real time, but it also has an in-built medical vocabulary meaning it’ll recognise the terminology that the practice use often.
Let’s find out how they got on…
The power of speech recognition
Speech recognition allows users to speak 3x faster than they can type, meaning that, with the right training and support, many save 1 hour every single day by using it!
Thanks to the support of VoicePower Ltd in the form of their workflow consultancy and personalised training, Practice Plus Group have been able to achieve a successful roll-out of the technology with a total of seven of their staff now using Dragon.
But what is their verdict? Let’s find out!
“Dragon has assisted clinicians with accurate reporting by reducing number of typos and speeding up reporting time.”Jeanette Jones, Diagnostic Clinical Lead
Most importantly, staff were able to dictate directly into their PACS system using the Nuance PowerMic microphone and the Dragon Dictation Box which in turn, allows them to look at examinations and dictate at the same time.
This was a workflow recommended by VoicePower as part of their training service and as you can imagine, this is extremely helpful due to the fact it eliminates the need to flick between different windows on the computer. Furthermore, it ensures accurate and in-depth assessments on the scans they’re seeing.
When speaking on VoicePower’s Dragon Training Course, Jeanette expresses:
“The training was very helpful and detailed. The system was explained thoroughly, and comprehension checked.”Jeanette Jones, Diagnostic Clinical Lead
The service which Jeanette is referring to is much more than just training, but a detailed look at how the speech recognition software will integrate into the team’s workflow and the most effective way of doing things.
VoicePower’s years of experience in integrating Nuance Dragon Medical speech technology definitely comes in handy as they help their clients to utilise unique Dragon features and advise on what works best.
What’s more, is that the Yorkshire-based company are also able to assist technically through their support package. The VoicePower team are on hand Monday to Friday, 9am – 5pm, to resolve any technical hick-ups or queries. The Practice Plus Group know about this first-hand:
“Excellent, Matt was my support worker and he was great.”Jeanette Jones, Diagnostic Clinical Lead
Are you ready to make a change to your clinical documentation?
If you’re reading this and thinking that your documentation method could do with a little update, then we’d be more than happy to have a no obligation chat. Our team of workflow experts can talk you through the various options available to you and identify which one will help you to achieve your goals.
Or, maybe you’d like to see the power of speech recognition yourself? Do exactly that with our free Nuance Dragon Medical trial! Test the accuracy and see the benefits for yourself before making a purchase!