- Large firm of solicitors in North Yorkshire
- 100 staff across 10 offices
- Old digital dictation system “creaking under the strain” of a much larger firm
- Create a system allowing reporting so capacity can be identified across difference offices
- Minimize disruption to the busy team during implementation and initial use
- Provide a system with the ability to expand as the company grows further
- Reporting facility has already allowed workload to be shared more effectively
- A smooth change-over, with little disruption and software that is easy to use at all levels
- New users can be added and concurrent licences minimize costs
After almost a decade in business, Newtons Solicitors had grown significantly. With two mergers under its belt, the company had incorporated more than 100 staff across its 10 offices around North Yorkshire. Sites include Darlington, Harrogate, Knaresborough, Leyburn, Richmond, Ripon, Stokesley, York, Thirsk and North Allerton.
Karen Smith, Training and Development Manager at Newtons, said: “Our original digital voice recorders and secretarial system were ideal in the early days, but it was creaking under the strain of a much larger and extremely busy firm.
“We also wanted a reporting facility to enable us to identify capacity across our offices. Therefore, we needed greater flexibility so the system could grow with us in future.”
After assessing the needs of the team at Newtons, VoicePower recommended the Winscribe system. As Winscribe Partners, VoicePower knew this would meet their requirements effectively. As a server-based solution, Winscribe can be centrally managed to enable them to manage the work across all of their branches from one place.
During implementation, VoicePower was able to keep down time to a minimum. Strategic planning meant the new software could be combined with their existing hardware – the Olympus digital voice recorders and secretarial equipment, which were still in good condition. This helped control the costs.
Karen says that, as a result of introducing the new software, the team at Newtons is already seeing improvements. Because of the reporting capabilities of Winscribe, it’s possible to see which office is busy with typing and which is quieter. Therefore, the teams can share workload across different offices and work more efficiently.
Flexible for future growth
Being able to do this will improve Newtons’ turnaround times and thus enable them to deal with client matters faster. Ultimately, this will provide a better customer service which is key to their growth and values.
The new system is also flexible enough to adapt to future growth, so it is a long-term investment for the firm. Their admin manager is able to add new users easily and the whole team is finding the new software simple to use.
One of the benefits of Winscribe is its pricing model, which is charged on a concurrent basis. This means that, with a team totalling 100 typists, but only 60 working at any one time, you only need 60 licences.
Karen said: “VoicePower helped and supported from project planning to implementation and hand holding”.
“With VoicePower’s support, implementation was very easy. We had a project plan in place, our larger offices were split to avoid too much disruption, and the whole process was very smooth.
“The team also helped with the initial teething problems as we started using the new system. And their service has been excellent, we would certainly recommend VoicePower to others.”
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