Clinical Documentation Software is “Fantastic” says Plastic Surgeon!
- Anne Dancey, trading as Advanced Aesthetic Surgery Ltd (AAS) is a plastic surgeon practice based in Birmingham.
- Anne’s team is made up of Plastic Surgeon Anne Dancey, two secretaries, a practice manager, a plastic surgery nurse specialist, a lymphoedema nurse specialist and a clinical psychologist.
- The surgery treats 1000 clinical and operating patients.
- Anne was dictating the clinical documentation with a voice recorder and writing a summary for her secretary to type up, there was no dictation software in place.
- This was time consuming and lead to a delay in turnaround times.
- Typing was a significant portion of the secretaries’ days and for the modern age, was an onerous task.
- The secretaries were also unable to see to patient-facing tasks because they were busy typing.
- Anne has used Dragon Medical software for nearly two years.
- There is an uptick in secretaries morale and the practice enjoys the economies from better efficiency with time.
- The new system is more reliable, accurate and faster equating to a better patient experience.
About Anne Dancey
Anne is based in Birmingham and has a large practice with patients travelling long distances for their service.
Processing 1000 clinical and operating patients a year, the surgery specialises in a range of plastic surgeries. This includes such as breast reconstruction, rehabilitative liposuction, vascularised lymph node transfer and popular aesthetic procedures.
Trading as Advanced Aesthetic Surgery Ltd, Anne is supported by two secretaries, a practice manager, a plastic surgery nurse specialist, a lymphoedema nurse specialist and a clinical psychologist.
Transcription gets the cut
Advanced Aesthetic Surgery Ltd were transcribing their clinical documentation.
Anne would use a voice recorder to document the notes however, the surgery had no software to pair with the recorder to transfer the dictation files.
“I used to dictate letters and write down a summary for my secretaries. The dictations would then be sent to my secretaries to type up the letters.”Anne Dancey
Without the means to upload the audio files and send them to the relevant typist, Anne and her team quickly found flaws in their old workflow.
“Not only was this time consuming with a delay, but as you can imagine, it was a significant portion of my secretaries’ days and they disliked typing the dictation!”Anne Dancey
As with every private healthcare provider, her team’s time is extremely valuable and they were aware that it could be used more effectively.
Anne concurs, expressing: “Not only was I paying for their time, but they were unable to answer patient queries concurrent to whilst they were dictating, and the dictation process would take considerably longer.”
Changing clinical documentation for the better
With the acknowledgement that something needed to change, Anne and her team found workflow consultancy experts VoicePower Ltd.
Therefore, when Anne and her team reached out to the Harrogate based business, they were very excited to help.
As always, VoicePower took Anne and her team through their Workflow Consultancy Service to better understand the surgery. They listened to Anne’s requirements and daily tasks, as well as their goals for the future.
Upon careful consideration, VoicePower recommended Dragon Medical as the perfect solution for Advanced Aesthetic Surgery Ltd.
Dragon Medical: From typing to speaking
Unlike Anne’s voice recorder, Dragon speech recognition offers the guarantee of instantaneous reporting.
No longer will Anne need to dock her voice recorder to upload the files for transcription; in fact, there is no transcription!
“I was advised that Dragon was a very good system and is used by my lymphoedema nurse specialist, as well as some of my surgeon colleagues.”Anne Dancey
It wasn’t long before Anne herself realised the benefits of Dragon, as she explains:
“It is fantastic! It has improved our patient experience with how quickly the letter is sent to them. It has made a difference with my secretaries morale as well as the financial and productivity savings!”Anne Dancey
As most of our Dragon clients have found out, Anne’s secretarial staff are now able to focus on more important, patient facing tasks.
Furthermore, the new way of capturing clinical documentation also means that the notes and more detailed which also contributes to a better patience experience.
Expert support and training is 10/10
“The support I have received via the helpline has been second to none. My enquiries are answered immediately, no matter what the time of day it is. The problems are solved there and then – Even when abroad in awkward time zones!”Anne Dancey
Furthermore, Anne tells how the training taught her valuable skills such as adding to the vocabulary of Dragon:
“There is a learning curve when Dragon learns the vocabulary that you use but this is fairly short, and you can add to the words if the software does not recognise anything.”Anne Dancey
Their professional services such as the workflow consultancy, training and support is what sets VoicePower aside from their competitors. They’re not your average box-shifter, they support their clients every step of the way.
The Advanced Aesthetic Surgery team agree, as Anne confesses:
“I was so happy with the service and the demonstration that I did not look at other providers in nearly as much detail. Matt Hartley has been absolutely amazing and made the support and training user friendly – 10 out of 10.”Anne Dancey
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