SUPPORT.
WE'LL BE THERE TO HELP YOU.

Dedicated Professionals

Our team of dedicated professionals are here to help you whenever you need it. We are trained to provide ongoing support and advice on all aspects of speech recognition and digital dictation solutions, so whatever the problem we feel confident we can help you solve it.

When you purchase speech technology solutions from VoicePower, you will receive the following support as part of our comprehensive service:

We're very pleased with the system that VoicePower installed – an extremely efficient solution that provides incredible flexibility and cost savings.

Patrick McCutcheon - Head of Residential, Dacre, Son and Hartley

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OUR COMMITMENT TO YOU

Technical support helpline

We can be in touch with you whenever you need us, on the telephone, via email or via a remote access tool through a secure internet connection

12 months free support

We offer you 12 months free support when you take our training services. If you feel that at the end of 12 months you are still in need of our support, we are happy to renew your contract further.

OUR COMPREHENSIVE SUPPORT INCLUDES

  • Support personnel and direct access to trainers where required
  • Guaranteed response times
  • Qualified technicians and trainers
  • Direct links to manufactures for escalated support requirements
  • Support when undertaking pilots of speech recognition
  • Various grades of support dependent upon requirements / size of organisation as we support individuals through to large corporates (i.e. Bronze, Silver and Gold)
  • To assist with post-training technical queries
  • Aim to resolve support queries quickly and efficiently over the telephone to minimise downtime and keep cost down.
  • With prior authorisation we can use remote access tools to resolve issues and to provide on-line training and guidance
  • Even if you haven’t purchased the solution from us we can help as we offer ad-hoc support packages too
  • We support on all the products we supply including:
    • support for Dragon speech recognition software
    • support for Olympus digital dictation
    • support for Philips digital dictation
    • support for Winscribe digital dictation
  • We can handle warranty returns and repairs with manufacturers
  • We can provide software assurance and the installation and configuration of upgrades when available
  • On-site visits for support are also available on an ad hoc basis when not covered by your support contract